Cancelling your policy

If you are a customer then you have the option to cancel your insurance policy at any time you wish, although there are some important things to consider before you decide to do so. You can find out everything you need to know about how to cancel your policy on this page, including information on the cooling-off period at the start and any charges you may have to pay during the cancellation process. If you have any questions, please get in touch with is directly.

Changed your mind?

You may have purchased insurance with only to change your mind about your need for cover. And if this is the case, we’ll be very sorry to see you go but will do our best to make sure that the process of cancellation is not too time-consuming, whatever the reason for your decision. The good news is that there is a 14 day cooling-off period at the start of your policy. During this time you can cancel it without providing a reason and we will give you a full refund, provided that you have not made any claims. And of course there is an initial exclusion period, also lasting 14 days, during which it is not possible to make a claim. So any customer should be able to cancel without repercussions or explanations at this point, if that is their preferred course of action.

If the cooling off period has ended

The initial cooling-off period is designed to protect people who decide that insurance is not for them. But even if this 14 day deadline has passed, you can still cancel your policy if you wish. For those who pay a monthly premium there will be no refund because your cover has been provided on a rolling basis and you were protected for the duration of your policy up to the point at which you decided to cancel. If, on the other hand, you bought cover on a yearly basis then we will calculate a proportionate refund of the annual premium, with only a £10 administration fee deducted from this amount.

How to cancel your policy

To cancel your insurance policy you will need to get in touch with us via email at or by letter to our postal address; ROCK Insurance Group, 135 Griffin House, Crawley High Street, Crawley, RH10 1DQ. Please quote your policy number so that we can complete your cancellation as efficiently as possible.